The electric car is broken. What do I do?

Please contact us  at +38(048) 700-15-04

Who can join the service?

You must have the driving license and two years of driving experience.

How to become a member of Mobilecar?

Sign up at https://mobilecar.com.ua or on mobile app and get a text massage with confirmation that you became a member. Usually it will not take more than 2 hours, but in rear cases it may take up to few days.

Is service available to foreign residents?

Anyone can join the carsharing service (regardless of citizenship). One must have a driver’s license and driving experience of at least 2 years. When registering, you must specify only the number of Ukrainian mobile operator.

Where can I read the agreement?

Mobilecar  service agreement is available at https://mobilecar.com.ua

Where can I download the Mobilecar app?

In AppSrote or in Google Play just search for Mobilecar, or just use a link https://mobilecar.com.ua

How to open a car?

Electric car can be opened and closed via mobile app.

Where can I find documents?

All documents are in the glove box of electric car.

How can I book reservation for an electric car?

Use mobile app Mobilecar.

First 10 minutes are free of charge, Standby pricing plan is applied (2,0 UAH/min) next minutes.

Will Mobilecar cover paid parking ?

Paid parking facilities (shopping malls, hotels, theaters) should be paid by the Driver separately, it is prohibited to end your rental there.

Who charges the car?

We are responsible for charging the electric vehicle. In exceptional cases, if something went wrong, please contact us at +38(048) 700-15-04.

Who is responsible for washing the car?

We are. If the car was dirty during your inspection please contact us.  In this case we will arrange washing faster. If you pay for car wash by yourself it will not be reimbursed.

Who is responsible for paying fines?

You are responsible. We will forward to customer fines tickets received from police. Responsibility for violation lies with the offender.

Are Mobilecars insured?

All cars are insured for OSAGO and TPLI, the amount of deductible is 8000 UAH.

What if I didn’t inform you about the damages before my rental?

We strongly recommended to always inspect the electric vehicle before the trip. If we find any damages  not noted by you during the inspection, the responsibility for them will fall on you

Where can I drive and where can park?

You can drive the electric car anywhere within the city in Odessa. You can park the car anywhere in Odessa and according to the Road Traffic Regulations.

Are there any mileage limit?

There are no mileage limits.

How can I pay for my trip?

To rent a car you need replenish the balance of your personal account for 1000 UAH. The amount of 1000 UAH is the account balance for reserve paying for the services in unforeseen circumstances, for example, if your payment card does not have enough money to pay for renting , charging or other services.
Payment for renting an electric car is made with a payment card attached to your account.
We ask you to pay attention to the information below regarding the conditions for using the security deposit …
The received payments credited to the account’s personal account in the App, a security deposit, can be used by the client as payment for the trip. To use the security deposit as a payment for the trip, we ask you to contact the support service, indicating to the operator about the purpose of using the security deposit as a payment for the trip. After using the security deposit, the status is “Retired”. For re-activation, the amount of the security deposit will be 1250 UAH.

How to clear a debt?

You can cover you debt by adding funds to your main card or to pay by any other linked card.

Can I end my rental in a place with no mobile communication?

No. You must end your rental only in the places where mobile communication is available.

Can I transport large animals in the car?

It is prohibited to transport large animals.

Can I transport oversize cargo?

It is prohibited to transport oversize cargo.

Can I transport smudge items?

It is prohibited to transport smudge items.

Can I smoke inside electric car?

No, it’s strictly prohibited to smoke in our cars and is punishable by a fine.

Can someone else drive my electric car?

No, it’s strictly prohibited and is punishable by a fine.

How can I end my rental?

You can park the vehicle anywhere in compliance with Road Traffic Regulations. Make sure that your electric car is not in the way. Turn the ignition off, shift the transmission lever to the “P” position, exit the electric car, close the doors and hold the button “End” in your mobile app.

I am unable to end my rental. What should I do?

Check next:

– internet connection is available

– the ignition is off

– transmission lever is in the “P” position

If you are still unable to end your rental please contact us at +38(048) 700-15-04

Can I end my rental in airports?

Yes you can, but only on the parking places of the airport.

My phone buttery is down.

All cars have a USB connector to which you can connect your phone charger.

What to do if I leave something in the car?

Please contact us  at +38(048) 700-15-04

I got into a car accident. What do I do?

You should inform us about the accident at +38(048) 700-15-04.

I can’t open/close car’s doors. What to do?

Please check internet connection and try few more times. If after that  you will not be able to open or close the doors please  contact us at +38(048) 700-15-04

Mobile Car charging stations
  • Odessa, 13 Troitskaya St
  • Odessa, 18 Bunina St (Bunina/Reshelievskaya)
  • Odessa, 38 Zhukovskogo St( Zhukovskogo/Aleksandrovskiy avenue, Preobragenskaya)
  • Odessa, 118 Levitana St ( Tairova)
  • Odessa, 21 Filatova St (Cheremushki)
  • Odessa, 80 Ak.Korolyov St
  • Odessa, 27 Fontanskaya road
  • Odessa, 96 Preobragenskaya St
  • Odessa, 17 Segedskaya St
  • Odessa, 120 S. Paliya St (Kotovskogo Village)
  • Odessa, 2A Vysotskogo St(Kotovskogo Village)
  • Odessa, 70/1 Krymskaya St (Kotovskogo Village)
How can I reactivate my account in the Mobilecar Application?

If you decide to stop using the services of the carsharing service and all the payments from the balance of your personal account  spent on travel, your account goes into the “Deactivated” status.

To re-activate your account, you will need to make deposit in UAH 1250 to the account balance. (The cost of re-activation is 250 UAH, ,Security deposit is 1000 UAH.)

If you need deactivate your account again, the cost of the next (second) account activation and renewal of services will already be 500 UAH., And you will need to make a payment of 1500 UAH to the balance of your personal account.

The third re-activation and each next will be 750 UAH., That is, to restore the account to the status “Active”, you have to replenish the balance of your personal account in the amount of 1750 UAH.

 

Please note that in case of repeated termination of the use of car sharing, you can use only the amount of UAH 1000 as payment for travel. or its balance on the personal account.

The cost of the re-activation (activations) service of the account is 250, 500 or 750 UAH. The amount is not returning.